2. Business: Operations
Keystage: KS4
Subject: Business
Resource type: Lesson
Skills: Problem Solving
Click to download the resource (updated 15 January 2025)
Help the Salon Shine: Students step into the role of a Data Analyst appointed by Curl Up Hairdressers. Students must identify Curl Up’s key pain points and assess which parts of their sales process needs to be improved to attract more repeat customers.
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Data Analyst
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Problem Solving step 4
I explore problems by creating different possible solutions.
Curriculum Table
| England: The national curriculum (England) | Business operations Students must know and understand the sales process and the importance to businesses of providing good customer service, including product knowledge, customer engagement and post-sales service. |
| Scotland: The National 5 Business Management | Management of operations – Quality Methods of ensuring quality, e.g. quality control, quality assurance, use of quality inputs. The costs and benefits of ensuring quality. |
| Wales: WJEC GCSE in business specification | Sales process Learners need to understand the importance of good customer service and meeting customer expectations (including preparing through good product knowledge and customer engagement). |
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