Business Lesson Two

Subject: Business

Resource type: Lesson

Skills: Listening, Teamwork

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Help the Salon Shine: In this activity, students step into the role of a consultant tasked with assessing a sales process. Access our comprehensive resource package, including detailed teacher notes, PowerPoint, student worksheet and answer sheet. Adapt to your classroom’s needs for a dynamic learning experience. Login, or create an account, to download these resources.

Scenario

A specialist consultant has been appointed by Curl Up Hairdressers to try and identify their key pain points and identify which part of the sales process they need to work on the most to attract more repeat customers.

Learning Aim

To explore how data can be used to support and improve the sales process.

Skills Builder Links

Listening step 5
I listen to others and record important information as I do.

Teamwork step 6
I contribute to group decision making.

Curriculum Table

England: The national curriculum (England)Business operations
Students must know and understand the sales process and the importance to businesses of providing good customer service, including product knowledge, customer engagement and post-sales service.
Scotland: The National 5 Business ManagementManagement of operations – Quality
Methods of ensuring quality, e.g. quality control, quality assurance, use of quality inputs.
The costs and benefits of ensuring quality.
Wales: WJEC GCSE in business specificationSales process
Learners need to understand the importance of good customer service and meeting customer expectations (including preparing through good product knowledge and customer engagement).