2. Business: Operations
Keystage: KS4
Subject: Business
Resource type: Lesson
Skills: Listening, Teamwork
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Help the Salon Shine: In this activity, students step into the role of a consultant tasked with assessing a sales process. Access our comprehensive resource package, including detailed teacher notes, PowerPoint, student worksheet and answer sheet. Adapt to your classroom’s needs for a dynamic learning experience.
Scenario
A specialist consultant has been appointed by Curl Up Hairdressers to try and identify their key pain points and identify which parts of the sales process they need to improve to attract more repeat customers.
Learning Aim
To explore how data can be used to support and improve the sales process.
Skills Builder Links
Listening step 5
I listen to others and record important information as I do.
Teamwork step 6
I contribute to group decision making.
Curriculum Table
| England: The national curriculum (England) | Business operations Students must know and understand the sales process and the importance to businesses of providing good customer service, including product knowledge, customer engagement and post-sales service. |
| Scotland: The National 5 Business Management | Management of operations – Quality Methods of ensuring quality, e.g. quality control, quality assurance, use of quality inputs. The costs and benefits of ensuring quality. |
| Wales: WJEC GCSE in business specification | Sales process Learners need to understand the importance of good customer service and meeting customer expectations (including preparing through good product knowledge and customer engagement). |